Customer Loyalty


Also found in: Acronyms.

Customer Loyalty

The likelihood that a customer will continue to patronize the same businesses. A number of factors may influence customer loyalty, including length of the business relationship, quality of customer service, and prices.
References in periodicals archive ?
Customer loyalty in banking has been a main concern to practitioners due to severe competition and customer expectations.
CEE Telecom Market Trends and Customer Loyalty Programs
This event will offer real and effective examples of companies who have increased customer loyalty by becoming a customer centric organisation, " said Paolo Menghini, Head of Retention, Telecom Italia and a speaker at the event.
The annual study to develop Brand Keys Customer Loyalty Engagement Index included customers' relationships with 528 brands in 79 categories.
Analyzes upcoming developments in customer loyalty.
While a contemporary approach concentrates on customer retention, customer loyalty, zero defections and lifelong customers.
Complementary interviews, articles & case studies are available for download on the Maximising Customer Loyalty and Profitability website at http://www.
Samsung is proud to be honored with two Brand Keys Customer Loyalty Awards," said Tim Baxter, Executive Vice President of Sales and Marketing at Samsung Electronics America.
There is a relationship between marketing and customer loyalty in Mellat bank branches of Golestan province.
According to the report, as more and more companies expand their operations globally, there is a growing need for understanding cross-cultural customer loyalty measurements.
Hero Points gets VARs new clients and lets them sell deeper into their clients by providing a complete customer loyalty solution.
Interest in Net Promoter as an overall measure of customer loyalty has grown rapidly since the publication of "The Ultimate Question," the most recent best-selling book by business loyalty expert and Bain Fellow, Fred Reichheld.

Full browser ?