Citizens' Charter

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Citizens' Charter

an initiative launched by the UK government in 1991 to promote high-quality service delivery in the public services. The Charter sets out the government's view on what citizens should expect to get from public services. Public sector organizations are now encouraged to set public targets for service delivery e.g. that 90% of trains should arrive on time, and to communicate to the public the extent to which these targets are achieved. Those organizations judged by a government committee to have set and achieved targets which bring about significant improvements to services may be awarded a Chartermark. The philosophy behind the Charter is that public services do not experience the market pressures faced by commercial organizations and hence some mechanism like the Citizens' Charter is necessary to ensure responsiveness to consumers. See NEW PUBLIC MANAGEMENT.
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Like the National Solidarity Programme (NSP) that was launched in 2003 and has "yielded some extraordinary results", the minister said, "The Citizen's Charter will be implemented over the next 10 years at a cost of one milliard dollars and our villages and cities will experience considerable economic growth in this period".
Team Anna and government's chief interlocutor Pranab Mukherjee were not reached an agreement on three "sticky" issues, citizen's charter, inclusion of lower bureaucracy and setting up of Lokayukta in state through Lokpal.
Odds-on at the time, Electric Qatar was sent off the 5-4 favourite and finished third to Godolphin's Citizen's Charter.
20 years ago A WRITTEN promise of Stockton Council's public services was due to land on doormats of 70,000 homes as the council launched its citizen's charter.
He said he wanted a Citizen's Charter to create a "sense of shared belonging" in a bid to encourage a new sense of citizenship and public-spirited acts.
Anniversaries: 1298: The English defeated the Scots led by Wallace at the Battle of Falkirk; 1812: The Duke of Wellington defeated the French at the Battle of Salamanca; 1844: Birth of Anglican clergyman Rev William Archibald Spooner, the originator of "spoonerisms"; 1847: The Mormons moving westwards reached the site of Salt Lake City; 1890: Birth of Rose Kennedy, matriarch of the America's Kennedy family; 1934: Bank robber John Dillinger, 'Public Enemy No 1', gunned down by FBI squad outside Biograph Cinema, Chicago; 1946: Bread rationing started in Britain; 1976: Death of English archaeologist Sir Mortimer Wheeler; 1991: John Major launched the Citizen's Charter.
Citizen's Charter minister Robert Hughes quit in March, 1995, after an affair.
Or they might organize LAUSD around some new structure of city government based on the creation of community councils, as publicly advocated by many of those elected to the citizen's charter commission.
The Citizen's Charter, a British government approach to improving quality in government services, is also discussed.
The Citizen's Charter launched by the Major government has broader horizons.
handle applications for any privilege, right, permit, reward, license, concession, or requests that are acted upon in their ordinary course of business, to post a Citizen's Charter at the entrance of their offices that describes the procedures to obtain a particular service and the documents needed for that purpose.
Hazare had demanded that the bill included bringing civil servants under a proposed corruption agency's authority, ensured similar agencies at a state level and created a citizen's charter.

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