Johan GE[micro]rsjE[micro], director of product management at Agama, said: "Proactively working to reduce churn rates
by automatically identifying customers at risk, and of course the issues behind their problems, is a high-potential opportunity for all TV operators.
On the whole, churn rates
are aligned on postpay globally as well as across MEA region.
Comparing churn rates
between operators and countries where habits and culture are different is also tricky.
For example, the main trend for churn rates
in developing prepaid markets, such as many in Africa and Asia, is upward, driven predominantly by the arrival of new entrants.
Figure 12: Monthly blended churn rates
in the Netherlands
Table 6 - Pay TV industry annual churn rates
- 1996 - 2007
Chart 5: Softbank Mobile, DoCoMo, and KDDI churn rate
forecasts, 2003 - 2009
The offering a fixed-mobile service should help the company to retain fixed lines as they mature and reduce churn rates
in the wireless business as penetration approaches to a mature stage.
0% customer line churn rate
; 3) An increasing penetration of Business Telephone Systems (BTS) sales in our base of customers - in the case where a customer takes Network Services products and BTS, customer line churn rates
The handset subsidies and sales commission contribute to very high churn rates
, reaching 30 percent, but do not add to service revenue growth, putting pressure on profit margins.
Facilities teams worldwide will have the ability to run real-time reports on key metrics such as churn rates
, space utilization, and space chargebacks.
This is due to a slowdown in policy churn rates
, slowdown in the growth of the mortgage market and a pick-up in sales of investment.