American Customer Satisfaction Index


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American Customer Satisfaction Index

An economic indicator in the United States. It measures satisfaction with various products in approximately 80,000 consumers a year. It uses econometric modeling to complement the surveys. The Index has been published since 1994 and is based at the University of Michigan.
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ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.
Founded in 1988 by University of Michigan professor Claes Fornell, CFI Group brings the precision and predictive power of the American Customer Satisfaction Index (ACSI) and the National Customer Satisfaction Index UK (NCSI-UK) to capture and analyse the voice of the customer, benchmark performance, and identify improvements that will drive customer satisfaction, loyalty, recommendations, revenue, and shareholder value.
The American Customer Satisfaction Index uses customer interviews as input to a multi-equation econometric model developed at the University of Michigan's Ross School of Business.
org) The American Customer Satisfaction Index (ACSI) is the only uniform, cross-industry measure of customer satisfaction proven to predict financial results.
Improving the customer experience has been Sprint's number one goal for three-plus years, so it is gratifying to be recognized by the highly respected American Customer Satisfaction Index for having the most satisfied customers in the wireless industry," said Dan Hesse, Sprint CEO.
The American Customer Satisfaction Index was developed by the National Quality Research Center at the University of Michigan Business School and is conducted in partnership with CFI Group and the American Society for Quality.
The American Customer Satisfaction Index (ACSI) is the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States.
Produced by the University of Michigan's Ross School of Business in partnership with the American Society for Quality (ASQ) and CFI Group, the American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States.
NYSE: FDX) today was rated Number One in customer satisfaction in its industry and also first among about 130 companies rated overall by the University of Michigan's American Customer Satisfaction Index (ACSI).
largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index (ACSI) released today.
Customer satisfaction with the goods and services that Americans buy reached an all-time high in the fourth quarter of 2006, according to a report released today by the University of Michigan's American Customer Satisfaction Index (ACSI).
Customer satisfaction with the e-commerce industry improves for the second year in a row and nears an all-time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results.
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