Abandon Rate

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Abandon Rate

The number of phone calls a telemarketer makes that the potential customer or contact hangs up on automatically without listening, expressed as a percentage of total phone calls made. A high abandon rate may indicate the telemarketer is not performing his/her job efficiently.
References in periodicals archive ?
Danal's Mobile Identity platform offers financial institutions and major retailers groundbreaking mobile transaction risk management services, and streamlined, customer conversion solutions that lower customer abandon rates during registration and checkout.
A definitive result can be calculated by looking at metrics such as the number of interactions handled in the contact centre, lost calls or interactions and abandon rates.
Transera customers using the Transera data-driven customer interaction approach have seen a five percent increase in conversion rates, a 50 percent decrease in abandon rates and a 20 percent increase in revenue per call.
And if this hunch was correct, we could then intelligently route the caller to the highest performing agents as they became available, increasing sales conversion rates without increasing abandon rates.
By pooling its electronic payment and marketing expertise, Be2bill is progressively establishing itself as the optimal secure Internet payment solution that helps to appreciably decrease basket abandon rates and to increase customer satisfaction" states Jean-Baptiste Descroix-Vernier, Founding chairman of Rentabiliweb Group.
It is a smart call center WFM that helps predict demand, abandon rates and queue times.
The study analyzed six credit unions' transition to PSCU Financial Services' call center services, finding that extending service hours to 24/7 reduced abandon rates and expenses while improving member satisfaction.
Seventeen agents handled as many as 16,000 calls per month; abandon rates were as high as 12 percent.
According to Johnston, some sites report abandon rates as high as 60 or 70 percent.
The Command Center monitored arrival patterns and hold times and adjusted wait time thresholds as needed to maintain abandon rates.
In combination with SlateMate[TM], the CL900 provides retailers with integrated payment processing and documentation tools that streamline retail workflows, reduce abandon rates, empower store associates, increase revenue per transaction and improve inventory management.
Fonolo's call-back solution is an easy and cost-effective way for contact centers to improve their customer satisfaction levels, while lowering abandon rates and reducing costs.