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Abandon Rate
(redirected from Abandon Rates)

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Abandon Rate
The number of phone calls a telemarketer makes that the potential customer or contact hangs up on automatically without listening, expressed as a percentage of total phone calls made. A high abandon rate may indicate the telemarketer is not performing his/her job efficiently.
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The Command Center monitored arrival patterns and hold times and adjusted wait time thresholds as needed to maintain abandon rates.
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The study analyzed six credit unions' transition to PSCU Financial Services' call center services, finding that extending service hours to 24/7 reduced abandon rates and expenses while improving member satisfaction.
CUs debut high on call center index by Credit Union Times
 
 
 
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