Abandon Rate


Also found in: Acronyms.

Abandon Rate

The number of phone calls a telemarketer makes that the potential customer or contact hangs up on automatically without listening, expressed as a percentage of total phone calls made. A high abandon rate may indicate the telemarketer is not performing his/her job efficiently.
References in periodicals archive ?
If your abandon rate is a concern, Web analytics enables organizations to track critical processes and identify the exact points that users opt out of the purchase process.
Simultaneously--and more surprisingly--the abandon rate actually decreased by more than 9 percent.
Keep out call abandon rate to less than two percent.
Table 1 IMC IMC Competitor Key Performance Indicators Goal Actual Actual Service Level (% answered in X seconds) 90/10 90/10 90/10 Abandon Rate 2% 2% 6% One-Call Resolution 85% 85% 78% Callbacks to Settle Unresolved Issues 75% 75% 30% Length of Call 4 min 3.
Therefore, with a virtual queuing strategy, the abandon rate is dramatically reduced and, as a result, so are the total calls offered to the contact center.
Coupled with its industry-low abandon rate, InfoCision achieved an 8.
With Smoothstone's unlimited lines and call capacity, we're communicating with over 2,000 customers per day and our abandon rate has dropped due to their intelligent call routing.
With everyone dialing at a three percent abandon rate, the added efficiency of our algorithm provides our customers with an advantage.
According to Accident Fund, the solution has enabled them to reduce their call abandon rate by almost fifty percent, since callers can reach representatives more quickly and, even at times when there are fewer resources available, callers will still reach a live person.
MarketingSherpa estimates the average cart abandon rate for e-commerce sites is nearly 60 percent.
CPS complies with the safe-harbor provisions of the TSR and TCPA by: (i) setting a maximum abandon rate of 3 percent per day per campaign; (ii) allowing all calls to ring for at least 15 seconds or 4 rings before disconnecting an unanswered call; and (iii) using SER's Encore Plus[TM] automated message delivery system to record and play campaign-specific messages in the unlikely event that an agent is not available to answer a call within the 2 second requirement.