ATG takes live chat a step further than other industry solutions by leveraging its unique Wisdom platform to turn interactions into revenue enhancing opportunities.
Based on this need, ATG has delivered ATG Customer Intelligence - a completely integrated set of datamart and reporting capabilities that gives ATG customers the insights they need to fully understand their customers.
Among the ATG
customers attending the conference, many of them also speaking about their recent implementations and best practices, are: AARP, Allstate, American Eagle Outfitters, BestBuy, Cabela's, Cingular Wireless, Coca-Cola, Deutsche Post, GE/Genpact, Hewlett-Packard, Hyatt Hotels, Neiman Marcus, New York & Company, Nintendo, OfficeMax, PepsiCo, Sephora, Smith & Hawken, Symantec, Target, Urban Outfitters, Verisign and Vodafone.
To find more information on ATG
Insight Live 2006, or to register for the event, please visit: http://www.
Wisdom is the alternative to the traditional silo-based approach to commerce, marketing and service/support offered by many vendors.
has delivered e-business solutions to 800 companies worldwide including 3M, Abbott Laboratories, Aetna Services, Inc.
We chose ATG
in order to improve our understanding of customers' behavior and increase the number of ways customers can reach out to us.
Knowledge and ATG
Self-Service are part of ATG
's Wisdom-enabled Service Suite, a comprehensive set of applications that provides a single, modular platform for efficiently resolving all forms of customer service interactions with process-based personalized attention.
com and Best Buy were recognized individually by Cisco IBSG for their successes with ATG
Over time, it became clear that Jeppesen needed a platform that was much more scalable to meet the needs of its growing global operation, and turned to ATG
for robust business-to-consumer applications and flexible business-to-business functionality.
The merger is intended to be effected as a tax-free reorganization for eStara stock holders and is expected to be accounted for by ATG
under the purchase method of accounting.
received specific acknowledgement in the report for streamlining its business user administrative interfaces and "beefing up" its reporting and analytics capabilities, as well as honing complex personalization and multifaceted campaigns to deliver a highly specialized solution to customer-centric business-to-consumer sellers.